A GOOD PROBLEM IS STILL A PROBLEM

It took roughly seven minutes to fill the 400 entry field at last year’s K&N Spring Fling at GALOT Motorsports Park. This year it set a new record for the event which takes place April 28-May 2.

In roughly four minutes each of the 400 entries were filled, but part of the issue might have been due to impatience. Understand first that the website opened up at 12:00 noon ET on Tuesday February 4th. It was at that time only when you were allowed to punch in your information into the entry form. The problem was that should you have made an error on the form which required going back to correct, by that time the field was closed.

The second issue involved the form itself. The form instructed you to obviously fill in the blanks but prior to hitting the Submit button, you were directed to only hit the button one time and wait 15-seconds. However in general, when you usually hit a Submit button, you expect something to happen, which in this case it didn’t. Possibly the first inclination would have been to immediately hit the button again. And again, and maybe even again. What transpired was that while you were only allowed two entries, there were certain people who ended up with numerous entries due to the aforementioned fact.

As for Fling promoters Pete Biondo and Kyle Seipel, this created a problem in that it required them to manually go into the entry list and “clean it out,” so to speak. “We recognized the issue and spent the better part of two days merely making phone calls to alert some of the issue,” said Biondo.

“We obviously try hard not to upset anyone that they couldn’t get into the race and we apologize for any inconvenience,” Biondo added, “but in limiting the field, there really wasn’t an option at this point. We are discussing some alternative ways to allow entries in the future, but at this point it is something we’re going to have to live with.”

While we’re sure most any business person understands the good of having too many customers, it’s long been both Biondo and Seipel’s thinking to attempt to please each one of their customers. Having too many creates a good problem, but after all, a good problem is still a problem.